This site is intended for customers who enter Japan via Narita International Airport (Tokyo) and wish to reserve seats on Shinkansen and Limited Express trains for travel in the JR East area. This includes Tokyo and Ueno Stations in Tokyo and stations in northeast Honshu including Nagano, Niigata, Sendai, Yamagata, Morioka and Akita.

This service is provided by the East Japan Railway Company, and is available for reserving Ordinary (Coach Class) or Green Car (First-Class) seats on the Tohoku Shinkansen ("Hayate", "Max Yamabiko", "Yamabiko", "Max Nasuno" and "Nasuno"), Akita Shinkansen ("Komachi"), Yamagata Shinkansen ("Tsubasa"), Joetsu Shinkansen ("Max Toki", "Toki", "Max Tanigawa" and "Tanigawa"), and Nagano Shinkansen ("Asama").
It can also be used on the Narita Express (between the Tokyo metropolitan area and Narita International Airport), and Limited Express trains on the Joban Line ("Super Hitachi" and "Fresh Hitachi" : between the Tokyo metropolitan area and Mito/Iwaki area), the Chuo Line ("Super Azusa", "Azusa" and "Kaiji" : between the Tokyo metropolitan area and Kofu/Matsumoto area), and the Tokaido Line ("Super View Odoriko" and "Odoriko" : between the Tokyo metropolitan area and Atami/Ito area).

If you are using this site for the first time, you will need to register as a member during the reservation process. A credit card will be required for membership registration.

Payment for seat reservations, purchase, or refunds will be conducted through your registered credit card.

Reservations can be made from one month before your travel date up until 5:00 p.m. (17:00, Japan Standard Time) 3 days prior to your travel date.

This service is based on Japan Standard Time (GMT+9). Any notifications are generally sent within 24 hours of you completing your reservation.

Collect your Reserved Seat Limited-Express Ticket by 9:00 p.m. (21:00, Japan Standard Time) the day before you travel at any of the locations specified by East Japan Railway Company. If tickets are not collected, a cancellation fee will be applied, and the reservation will be cancelled.
However, there are no cancellation fees for refunds or cancellations up until midnight (24:00, Japan Standard Time) 2 days prior to the traveling date, but cancellation fees apply at the standard rates for reservations cancelled after this time.

Only Reserved Seat Limited-Express Tickets for JR-EAST Shinkansen and Limited Express trains can be reserved through this system. Basic Fare Tickets are excluded. Either purchase your basic fare ticket when in Japan, or use either the JAPAN RAIL PASS or JR EAST PASS excursion type tickets.

You cannot make simultaneous reservations on more than one train using this service. To make reservations on more than one train, please reserve your tickets separately for each train.

This service is for personal use only. This service may not be used for commercial reservations.

Viewing recommended with Microsoft Internet Explorer 6.0 SP2 or later. Also, cookies and JavaScript must be enabled in the web browser settings. The reservation system may not operate normally in other web browsers.