Frequently Asked Question
Concerning General System Use
- I want to make a reservation on this site, what kind of procedures must I follow?
- Can I use this site even if I will be entering Japan from somewhere other than Narita International Airport (NRT) and Tokyo International Airport (Haneda/HND)?
- I plan to travel using the JAPAN RAIL PASS, JR EAST PASS, or JR Kanto Area Pass. Can I make my reservations using this site?
- Can I purchase a JAPAN RAIL PASS, JR EAST PASS, or JR Kanto Area Pass on this site?
- What is the time period during which reservations can be made?
- What method is used to settle payment and refunds?
- What is the recommended browser and operating environment for using this site?
- What kind of security is in effect on this site?
Member Registration / Change
- Is it necessary to pay a registration fee or annual dues to become a member?
- Are there any conditions for becoming a member?
- Can I register even though I do not have an e-mail address?
- Which credit cards can be used for member registration?
- I am unable to successfully complete the member registration...
- The e-mail to notify me of member registration completion has not arrived...
- I want to change my member information...
- I want to cancel my membership...
- If I cancel my membership while a reservation still exists, what happens to that reservation?
- I have forgotten my password...
- It appears that my membership has been cancelled...
- I am a foreigner living in Japan. Can I use this reservation site?
- Can I board the train with just the Limited-Express Reserved Seat Ticket that I reserved on this site? What types of tickets are there?
- For which trains can I make reservations on this site?
- For which types of seats can I make reservations on this site? Are there smoking seats?
- How do you decide whether someone is a child or adult?
- Until when can a reservation be made?
- I plan on traveling in Japan using a JAPAN RAIL PASS, JR EAST PASS, or JR Kanto Area Pass. When I make a reservation on this site, a monetary charge is shown on the Reservation Result screen. Do I have to pay this charge?
- How far back does the reservation history go?
- If I make my reservation on this site, can I use discounts such as JR-EAST shareholder coupon discounts?
Concerning Cancellations and Changes
- Can I cancel my reservation?
- Can I change my reservation?
- I want to cancel my request for a reservation before I receive a "Notice of the reservation result". How can I cancel it?
Concerning Collecting Tickets
- Where can I collect (pick up) the tickets that I reserved?
- If I have not yet picked up my tickets, can I pick them up at a different station ticket window location or on a different date from the location and date I designated?
- What do I need to bring in order to collect my reserved tickets?
- What happens if my credit card expires?
- What is the deadline for collecting a reserved ticket?
- What happens if I do not collect my reserved ticket?
- What happens if I pick up my ticket, but then it looks like I will have to miss the train? What happens if I actually do miss the train?
- What happens if I am unable to collect my reserved ticket by the deadline because my plane was late arriving (or for some similar reason)?
- Can I refund my reserved-seat tickets after I have collected them?